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Customer Service

Contact us online or reach us by phone, mail or in person at one of our service centers or satellite locations.

Call the number on the back of your ID card if you have a question about benefits or claims. For website technical questions call 1-877-298-3918 between 8am - 6pm EST.

Online Form

Use our online form or send a message by selecting the customer service link when you log in.

Customer Service Phone Numbers

1-800-294-9568 8:00 a.m. to 5:00 p.m. EST

The best time to call is Wednesday, Thursday or Friday afternoon. Please have your ID card ready when you call or a copy of your bill if you're calling about your premium.

Medicare Customer Service Phone Numbers

Plan Phone Number TTYDaysTime (EST)
Blue Rx PDP 1-800-290-3914 711 Monday-Sunday 8:00 a.m. - 8:00 p.m.
Freedom Blue PPO 1-800-550-8722711Monday-Sunday8:00 a.m. - 8:00 p.m.
Medigap Blue 1-800-345-7808 1-800-345-3816Monday-Friday8:00 a.m. - 4:30 p.m.
Security Blue HMO1-800-935-2583711Monday-Sunday 8:00 a.m. - 8:00 p.m.

Not a Highmark member?

Call 1-866-856-6166 TTY: 711 (Monday - Sunday 8:00 a.m. to 8:00 p.m. EST) to talk to a representative who can answer questions about our plans.

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Mailing Address

Highmark Blue Cross Blue Shield
P.O. Box 226
Pittsburgh, PA 15222

Please include your group and ID number when you write.

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Service Centers

Stop in one of the service centers to speak with a customer service representative or schedule an appointment by calling the number below.

LocationPhone Number Days Hours (EST)
Pittsburgh Service Center
501 Penn Avenue Place
Pittsburgh, PA 15222
800-816-5527Monday - Friday8:30 a.m. - 4:30 p.m.
Johnstown Service Center
1 Pasquerilla Plaza
Johnstown, PA 15901
800-816-5527 Monday - Friday 8:30 a.m. - 4:30 p.m.
Erie Service Center
717 State Street
Erie, PA 16501
800-816-5527 Monday - Friday8:30 a.m. - 4:30 p.m.

Use MapQuest.

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Satellite Locations

Service at satellite locations is by appointment only. Schedule an appointment by calling 1-800-816-5527. Satellite offices cannot accept premium payments. Premium payments can be made at the Pittsburgh, Johnstown and Erie service centers.

Satellite LocationsSatellite LocationsSatellite Locations
Butler Memorial Hospital
Dimmick Education Center
911 East Brady Street
Butler, PA 16001
Citizens Ambulatory Care Center
651 Fourth Avenue
New Kensington, PA 15068
Frick Hospital
508 South Church Street
Mount Pleasant, PA 15666
Jameson Hospital South
1000 South Mercer Street
New Castle, PA 16101
Latrobe Area Hospital
121 West Second Avenue
Latrobe, PA 15650
McKeesport Municipal Building
502 Fifth Avenue & Sinclair Street
McKeesport, PA 15132
Westmoreland Regional Hospital
532 West Pittsburgh Street
Greensburg, PA 15601

Use MapQuest.

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