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Customer Service

Contact us online or reach us by phone, mail or in person at one of our service centers or satellite locations.

Call the number on the back of your ID card if you have a question about benefits or claims between 8am - 6pm EST. For website technical questions call 1-877-298-3918 between 8am - 6pm EST.

Online Form

Use our online form or send a message by selecting the customer service link when you log in.

Customer Service Phone Numbers

1-800-294-9568 8am to 6pm EST

The best time to call is Wednesday, Thursday or Friday afternoon. Please have your ID card ready when you call or a copy of your bill if you're calling about your premium.

Holiday Hours

Customer Service will be closed on Monday, December 26th in observance of the holiday.

The call center will be open on:

Members with Policies from the Exchange

Customer Service will be open from 9am-2pm on the following dates:

The call center will also be open regular business hours on Monday, January 2, 2017 and Monday, January 16, 2017

Looking to Buy Highmark Coverage for Individuals and Families? Need Help with Enrolling?

Request a Call to talk to a Highmark licensed representative about our non-Medicare plans or to enroll.

Medicare Customer Service Phone Numbers

PlanPhone NumberTTYDaysTime (EST)
Blue Rx PDP1-800-290-3914711Monday-Sunday8:00am - 8:00pm
Freedom Blue PPO1-800-550-8722711Monday-Sunday8:00 am - 8:00pm
Medigap Blue1-800-345-78081-800-345-3816Monday-Friday8:00am - 4:30pm
Security Blue HMO1-800-935-2583711Monday-Sunday8:00am - 8:00pm
Community Blue Medicare HMO1-888-234-5397 711Monday-Sunday8:00am - 8:00pm

The Blue Rx, Freedom Blue PPO, Security Blue HMO and Community Blue HMO call center will be closed on Sunday, December 25th but voicemail will be available so we can return your call.

Medigap Blue call center will be open each Saturday in January from 9am-2pm to assist with your questions.



Not a Highmark member?

Call 1-866-856-6166 TTY: 711 (Monday - Sunday 8:00am to 8:00pm EST) to talk to a representative who can answer questions about our plans.

Mailing Address

Highmark Blue Cross Blue Shield
P.O. Box 226
Pittsburgh, PA 15222

Please include your group and ID number when you write.

LocationPhone NumberDaysHours (EST)
Pittsburgh Service Center
501 Penn Avenue Place
Pittsburgh, PA 15222
800-816-5527Monday - Friday8:00am - 4:30pm
Johnstown Service Center
1 Pasquerilla Plaza
Johnstown, PA 15901
800-816-5527Monday - Friday8:00am - 4:30pm
Erie Service Center
717 State Street
Erie, PA 16501
800-816-5527Monday - Friday8:00am - 4:30pm

Use MapQuest.