Customer Service
Contact us online or reach us by phone, mail or in person at one of our service centers or satellite locations.
Call the number on the back of your ID card if you have a question about benefits or claims. For website technical questions call 1-877-298-3918 between 8am - 6pm EST.
Online Form
Use our online form or send a message by selecting the customer service link when you log in.
Customer Service Phone Numbers
1-800-294-9568 8:00 a.m. to 5:00 p.m. EST
The best time to call is Wednesday, Thursday or Friday afternoon. Please have your ID card ready when you call or a copy of your bill if you're calling about your premium.
Medicare Customer Service Phone Numbers
| Plan | Phone Number | TTY | Days | Time (EST) |
|---|---|---|---|---|
| Blue Rx PDP | 1-800-290-3914 | 711 | Monday-Sunday | 8:00 a.m. - 8:00 p.m. |
| Freedom Blue PPO | 1-800-550-8722 | 711 | Monday-Sunday | 8:00 a.m. - 8:00 p.m. |
| Medigap Blue | 1-800-345-7808 | 1-800-345-3816 | Monday-Friday | 8:00 a.m. - 4:30 p.m. |
| Security Blue HMO | 1-800-935-2583 | 711 | Monday-Sunday | 8:00 a.m. - 8:00 p.m. |
Not a Highmark member?
Call 1-866-856-6166 TTY: 711 (Monday - Sunday 8:00 a.m. to 8:00 p.m. EST) to talk to a representative who can answer questions about our plans.
Mailing Address
Highmark Blue Cross Blue Shield
P.O. Box 226
Pittsburgh, PA 15222
Please include your group and ID number when you write.
Service Centers
Stop in one of the service centers to speak with a customer service representative or schedule an appointment by calling the number below.
| Location | Phone Number | Days | Hours (EST) |
|---|---|---|---|
| Pittsburgh Service Center 501 Penn Avenue Place Pittsburgh, PA 15222 | 800-816-5527 | Monday - Friday | 8:30 a.m. - 4:30 p.m. |
| Johnstown Service Center 1 Pasquerilla Plaza Johnstown, PA 15901 | 800-816-5527 | Monday - Friday | 8:30 a.m. - 4:30 p.m. |
| Erie Service Center 717 State Street Erie, PA 16501 | 800-816-5527 | Monday - Friday | 8:30 a.m. - 4:30 p.m. |
Use MapQuest.
Satellite Locations
Service at satellite locations is by appointment only. Schedule an appointment by calling 1-800-816-5527. Satellite offices cannot accept premium payments. Premium payments can be made at the Pittsburgh, Johnstown and Erie service centers.
| Satellite Locations | Satellite Locations | Satellite Locations |
|---|---|---|
| Butler Memorial Hospital Dimmick Education Center 911 East Brady Street Butler, PA 16001 | Citizens Ambulatory Care Center 651 Fourth Avenue New Kensington, PA 15068 | Frick Hospital 508 South Church Street Mount Pleasant, PA 15666 |
| Jameson Hospital South 1000 South Mercer Street New Castle, PA 16101 | Latrobe Area Hospital 121 West Second Avenue Latrobe, PA 15650 | McKeesport Municipal Building 502 Fifth Avenue & Sinclair Street McKeesport, PA 15132 |
| Westmoreland Regional Hospital 532 West Pittsburgh Street Greensburg, PA 15601 |
Use MapQuest.
READ MORE
HIDE DETAILS
